Terms and conditions of Bike and Tours

The following general terms and conditions together with other information and indication forms the contractual basis with Bike and Tours GmbH. This company is registered in Switzerland in 6060 Sarnen. ("Bike and Tours", "us", "our" or "we").


Deposit, Payment & Cancellation Policy

The purchase of any travel services offered by Bike and Tours constitutes a contractual arrangement between you and Bike and Tours, and represents your acceptance of the Bike and Tours Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions.

Bookings and Payment

Bike and Tours provides transportation, accommodation bookings, most meals, excursions and other services in cooperation with independent suppliers. All information given in the itinerary to our clients is to the best of Bike and Tours’ knowledge and based on the latest information available. Bike and Tours is not liable for modified information from third parties after the moment of sending, nor for any obvious typing errors.

Prior to confirmation of any tours, you must inform Bike and Tours of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. We may meet the requests where possible.

All packages are subject to availability and not guaranteed until confirmed by us to you.

Bike and Tours reserves the right to change and re-adjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances before arrival.

When we have received your booking form and you receive confirmation from us that your tour request has been accepted, you are required to make a payment in full.

Making a Payment.

A non-refundable, non-transferable deposit of 50% is required. Note that bookings are not confirmed nor secure until Bike and Tours receives this deposit and you receive a confirmation. Bike and Tours reserves the right to release or cancel any bookings being held where this required deposit has not been received by the deposit due date. Payment of the deposit indicates you have read and accepted these Terms and Conditions.

Please review and verify your booking invoice thoroughly and contact us immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Bike and Tours cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, Bike and Tours reserves the right to re-invoice you with correct pricing.

You may make payment by the following methods (You are responsible for payment of all bank and/or PayPal fees charges incurred):

Bank Transfer to :

Account name: Bike and Tours GmbH,

Account No: CH98 0900 0000 1526 3525 4


Bank: PostFinance AG


Account name: Bike and Tours Sdn. Bhd.

Account Number: 8601398537

Swift code: CIBBMYKL

Bank: CIMB Islamic

Pay by card (MasterCard and VISA) via online payment system of PayPal.

Cancellation Policy

Should you wish to cancel a booking, you must notify us in writing. Refund is subject to 50% non-refundable deposit payment, bank charges and other expenses which we have already incurred. No refunds will be made for any cancellations requests made less than 30 days from the scheduled commencement date of your tour/stay.

We may cancel a scheduled tour for reasons beyond our control, including but not limited to natural disaster, Acts of God, weather, pandemic outbreak, lockdown, border closure, war, political instability or any other situations where we reasonably consider that your safety may be at risk.

No refunds will be made for any cancellations requests made less than 30 days from the scheduled commencement date of your tour. This includes any cancellation as a result of the inavailability of flights, cancellation of flights or force majeure. You are strongly advised to obtain independent travel insurance.

Mount Kinabalu Summit Programs

Any bookings for Mt. Kinabalu Summit Programs require full payment upon confirmation and are strictly on 100% non-refundable and no cancellation policy. If a cancellation to a reservation is made, no refund will be entertained. This is the policy of the mountain operators and not Bike and Tours. In the event of a no show, no refund will be made as the accommodation reserved is considered used.

Tour Inclusions

Each Bike and Tours travel includes different services in terms of included activities; meals and transport (refer to the relevant itinerary).


It is required that a bicycle helmet be worn by all cyclists when riding a bicycle throughout a Bike and Tours bicycle tour. Failure to wear a helmet will result in the customer not being allowed to cycle as a part of the tour program.


It is a condition of participating in a Bike and Tours tour that each traveler holds travel and medical insurance for the duration of the tour and your stay in Malaysia/Switzerland. Insurance must include comprehensive medical and emergency evacuation in Malaysia/Switzerland for the duration of your tour. Bike and Tours will not cover you for any medical expenses or evacuation costs. Please email us a copy of your insurance coverage for the chosen tour.

Limited Liability

Bike and Tours will make every effort to ensure that all arrangements and services connected to the tour will be carried out as specified in the most efficient and effective way possible. However, as we do not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Bike and Tours does not accept liability for errors or omissions of such suppliers.

Bike and Tours not be liable for any loss, damage, personal injury or death of any nature whatsoever whether to person or property.

Bike and Tours not be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.

Bike and Tours does not accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, pandemic outbreak, lockdown, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond our control.

You must ensure that you have all appropriate passports, visas, travel permits, health certificates and other documentation required for the tour.

Medical Advice

We are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice and information about pre-existing medical conditions, necessary inoculations and anti-malarial prophylaxis.

For some tours, an official medical examination is needed to join the tour

Privacy Policy

Your information refers to information such as your name, contact details, medical conditions, travel document details, disabilities, dietary requirements; etc. that you have supplied to us will be handled with care and sensitivity. Information about you will only be shared with third parties for purposes of bookings and administration during the tour or as otherwise necessary for us to conduct the tour.

Leader Authority

Throughout our tours, it is necessary that you abide by the authority of the leader’s and tour guides, who represents the company. You must always adhere to Malaysian law, customs and drug regulations. If you commit any illegal act, your behaviour is disruptive or you are likely to cause danger to yourself or others, the leader may ask you to leave the tour. No refunds or compensation will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behaviour.

Participation Requirements

Customers are expected to satisfy to themselves prior to booking that they are fit and able to participate in the itinerary of their chosen tour. Anyone suffering from mobility impairment, illness or disability must declare the true nature of such a condition at the time of booking. Failure to make such a disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour. No refunds will be made.


In the relationship between the participant and Bike and Tours, the applicable jurisdiction is Sarnen, Switzerland. Should any lawsuits be made against Bike and Tours it will be exclusively held in Sarnen, Switzerland.

Photography & Testimonial

You agree that we may use any photograph or video footage taken of you for media or marketing purposes, including brochures, slides, video shows or the internet. Any written feedback supplied to the company may also be used for promotional purposes. We retain all copyright and moral rights in any photograph or video footage that we take.